Terms and Conditions

Check-In & Check-Out
Check-in is available from 2:00 pm. If you arrive earlier, we offer luggage storage and you’re welcome to enjoy the hotel facilities while you wait.

Check-out time is 10:00 am. If you require a late check-out, please contact reception. Late check-outs are subject to availability and may incur an additional charge. Alternatively, we can store your luggage while you continue to enjoy our facilities.

Guest Requirements
All reservations must be made by guests aged 18 years or older. Proof of ID may be requested upon check-in.

Guests under 18 must be accompanied by an adult at all times. Failure to comply may result in the cancellation of your reservation.

Cancellations & Amendments
To cancel or amend your reservation, please contact the hotel directly and quote your confirmation number.

Dining
Wellington’s Restaurant offers a sumptuous buffet breakfast, lunch, and buffet dinner for your dining pleasure.

Credit Card Pre-Authorisation
A NZ$100 per night (up to 4 nights) credit card pre-authorisation is required upon check-in to cover incidental charges.
This hold will be released upon check-out, minus any additional charges. Please note that it may take up to 7 days for the funds to appear back in your account.

Payment Methods
Please note: A debit card is not considered a credit card and cannot be used to check in. However, debit cards may be used for final payment.

Need Help?
If you have any questions or require assistance, please contact our Reservations Department — we're here to help.